Question 1

How does City Movers work?

Accepted Answer

Request for a free quote or choose from our existing packages. Contact us for a free site survey and we will send someone to estimate the size and weight of your belongings and come up with our customised quote to suit your moving needs.

Question 2

What happens after I have submitted my enquiry?

Accepted Answer

We will send you an acknowledgement email directly after receiving your online request. We will provide a callback within 2 working days to enquire more about your moving needs and to arrange for our moving specialist to go to your location for a complimentary consultation, if required. In the event where you have decided to use our moving service, we will send you a confirmation email with an invoice attached, 2 to 3 days after your booking confirmation.

Question 3

I have made my booking. What should I do on my side? Any moving tips?

Accepted Answer

Moving is a stressful task to many people. After years of moving experience, here are some moving tips to make your move smooth and hassle free. 
1. Pack your belongings according to the room and colour code the boxes. This makes sorting and unpacking in the new location much more convenient. 
2. Keep your valuables in a smaller box that you can keep safely with you at all times. This will prevent misunderstanding and minimize worrying.
3. Use the boxes provided by our movers to pack your items. Arrange your items such that the heavirt ones are at the bottom and the lighter ones on top. Keep each box to 25KG for convenient moving.
4. Keep your appliances and household items dry (refrigerator, washing machine, water hose and pails). Tape them shut to prevent moving or opening.
5. Fragile/delicate items (plates, breakable ornaments) should be bubble wrapped or cushioned with papers or towels. Fill the gaps with newspaper to minimize movement.

Question 4

Can I change or cancel my booking?

Accepted Answer

You can cancel or amend your booking up to 7 days before the moving is scheduled, free of charge and subjected to movers’ availability. Any cancellation or amendment made less than 7 days before the moving is scheduled will incur cancellation costs.

Question 5

What happens if I am not satisfied with the results?

Accepted Answer

Customer satisfaction is very important to us. If you are not happy with the moving service, please contact our customer service line at +6016-8791415 or email us.

Question 6

I have special moving request for the movers ie. Express moving service, night moving services, can this be done?"

Accepted Answer

We understand that there will be unpredictable occasions where you require movers urgently. In this scenario, you can contact our customer service line at +6016-8791415 or drop us an email with your requests and we will try our best to meet your needs.

Question 7

What are my payment options?

Accepted Answer

We collect a deposit payment of RM200 for premium and all-in service packages. For other moving jobs, payment method is via cash or online instant transfer on delivery.
For other payment methods, please call us at +6016-8791415

Question 8

How is my house moving price determined?

Accepted Answer

To get a quote for your house moving service depends on the following factors:
1. Items that you need to move
2. Distance of your homes
3. Type of lorries needed
4. Manpower needed to perform the house move
5. Packing and unpacking service of your belongings
6. Wrapping service
7. Dismantle and assembly service (bed frame/dining table etc)

Question 9

How soon do I need to make a booking?

Accepted Answer

To book our lorry services, it is advisable to have at least 1 week advance booking. Our lorry booking schedule filled up quickly especially during weekends and long holidays.

Question 10

What information do I need to supply to get a quote?

Accepted Answer

We encourage that you take some photos of all the items that are required to move.
If needed, we arrange free site inspection at your premise to ensure that all requirements are understood accurately for a smooth moving experience.

Question 11

What is needed to confirm a booking?

Accepted Answer

We collect payment of 50% upon confirmation of job to reserve a team for your job, collected via cash or online instant transfer.
For other payments methods, please call us at +6016-8791415

Question 12

For piano moving, is the piano insured?"

Accepted Answer

Our price is only inclusive of the transfer fee and excludes insurance. If you would like to have your piano insured for the move, please let us know so that we can provide you a quotation.

Question 13

How much is piano moving?

Accepted Answer

Our piano moving service pricing is based on the distance of the move and location of the piano.
 
Location of the piano refers to ground floor, mezzanine or 1st floor or etc, with lift access to your unit. For high rise/low rise apartments and condos, we need to know if there is lift access to the unit. We do not provide piano moving through the stairs or through the window.

Question 14

How do you move a safe box?

Accepted Answer

Our teams are trained to move the safe box by wrapping the safe properly for transportation and loading the safe using a tailgate lift on our truck. This is a standard procedure to ensure your safe is taken cared of to the best of our ability during the transport.

Question 15

Can I rent a lorry without the driver?

Accepted Answer

At this moment, we are unable to rent the lorry only. All our lorry rental comes with the driver. We can rent by per trip, per day or per week. Please let us know your requirements for a free quotation.

Question 16

How is the lorry rental service price determined?

Accepted Answer

Our lorry transport service pricing is based on the following factors:
1. Distance of the delivery
2. Type of lorry
3. Frequency of your delivery
4. Special requirement if applicable

Question 17

How do we pack your items?

Accepted Answer

To pack your teims, we use the following packing materials:
1. Paper
2. Bubble wraps
3. Shrink wraps
4. Carton boxes
 
We wrap according to the risk of damage. The wrapping materials fee are quoted separately from the manpower and lorry rental. Please let us know if you have any high value items that require extra care before the quote is finalised.

Question 18

If my items are already packed prior to the move, can you help me to unpack at the destination?"

Accepted Answer

We cannot do unpacking as a standalone service.
 
It is the company policy that we can only unpack cartons that we packed. This is to avoid any dispute on missing or damage of goods after the boxes are opened.

Question 19

What if I wish to unpack by myself?

Accepted Answer

As much as possible we need your help to examine the boxes and all the goods are in good condition before our team leaves your premises.
 
Proper sign off and handover of your belongings are important as we cannot be liable of any damage or missing items when you unpack on your own afterwards.

Question 20

I have some collectibles that need extra care in packing?

Accepted Answer

We suggest that you take photos of all the high value, precious items that are required to move. Our supervisor will review and determine the best packaging method.
 
Any special handling should be communicated ahead of time so that we are well prepared on the packing materials.
 
We strongly encourage you to consider getting general insurance for any high risk items as an optional protection of your investment.

Question 21

How do you charge for bulk disposal requests?

Accepted Answer

Our bulk removal service pricing is based on the following factors:
1. Items that need to be disposed
2. Type of lorry
3. Manpower needed to carry the items
4. Disposal fee (Collected by the authorities at the designated disposal center)

Question 22

What information do I need to supply to get a quote for furniture dismantling and fixture removal?

Accepted Answer

We encourage that you take some photos of all the furniture and fixtures that are required to be dismantled and removed. We will estimate and propose the lorry size and manpower to perform your job.

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Frequently Asked Questions